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Frequently asked questions
Everything customers usually ask before visiting or applying online.
- Do I have to pay when I submit the online form?
- No. The form never takes payment. We confirm the correct fee for your vehicle or service first, then send secure payment instructions.
- How long does a licence disc renewal take?
- Turnaround times can vary depending on the service and relevant authority. Please contact us for the current estimated turnaround time.
- Which documents do I need for a licence disc renewal?
- Usually your renewal notice (or previous licence disc), a copy of your ID and proof of address. We will tell you if anything else is needed.
- Can I track my application?
- Yes. Use the reference number shown after you submit, together with the phone number or email you used, on the Track Application page.
- Do you do criminal record checks on the spot?
- We capture fingerprints and prepare the application in store. Turnaround times depend on the relevant processing authority. Contact us for the current estimate.
- Where exactly are you?
- Shop G4, Ground Floor, Mountain View Shopping Centre, Cnr 14th Avenue & Weltevreden Road, Northcliff, Gauteng. There is parking at the centre.
Still have a question?
Send us a WhatsApp and we will point you in the right direction.